Product Returns

PURE ENVY, LLC 30-Day Return Policy

At PURE ENVY, LLC, we strive to provide the best experience for our customers. Our 30-day return policy means you have 30 days after receiving your item to request a return.

Eligibility for Returns:

  • Unopened and Unused Products: To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  • Opened but Unused Products: If your product has been opened but not used and is defective, you may return it within 30 days for a replacement or refund. Please ensure the product is returned in its original packaging.

  • Used Products: For health and safety reasons, we do not accept returns for products that have been used. Once a product has been used, it is non-returnable.

How to Start a Return:

To begin a return, contact us at info@pureenvy.com. Once your return request is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Please do not send items back without first requesting a return, as these will not be accepted.

Returns for online purchases should be sent to the following address:
[INSERT RETURN ADDRESS]

For products purchased at a local adult shop, returns will need to be handled directly through that store. Please return to the shop where the purchase was made with your item and proof of purchase to initiate a return or exchange, as we are unable to process returns for items bought through third-party retailers.

Damaged or Defective Items:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong product. We will evaluate the issue and work to make it right.

Non-Returnable Items:

We do not accept returns for the following:

  • Personal care items such as beauty or adult products that have been opened and used.
  • Sale items or gift cards.

Exchanges:

The fastest way to ensure you get the product you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds:

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@pureenvy.com.

For any questions about returns, reach out to us at info@pureenvy.com.

PURE ENVY, LLC
"Ignite Passion, Elevate Pleasure"